At VirtuoPress, we are committed to delivering guaranteed media placements and high-quality PR services for our clients. Your trust is our top priority, and we strive to maintain full transparency throughout the process.
We operate on a guaranteed publishing model — which means that if your article is not published on the agreed-upon platform(s), you are entitled to a 100% refund of the amount paid for that specific service.
✅ When Are You Eligible for a Refund?
- If the promised article or placement is not published within the agreed timeline (usually 3–7 business days).
- If the link goes down within 7 days of publication due to platform-side deletion (not caused by content violations).
- If we’re unable to deliver on the platform listed in your order confirmation.
❌ When Refunds Are Not Applicable:
- If the article is already published and live.
- If delays are caused by missing information, late approvals, or unresponsive communication from the client.
- If the content is flagged or removed due to policy violations or plagiarism in material provided by the client.
To request a refund, please email us at support@virtuopress.com with your order ID, details of the issue, and any relevant screenshots. Refunds are typically processed within 5–7 business days once the request is approved.
For any queries, feel free to reach out via our website www.virtuopress.com or contact us on WhatsApp.